Contact

At Lauthy, direct communication with our customers is one of our highest priorities. We want to ensure every interaction is as efficient and enjoyable as possible. To this end, we provide several contact channels to answer questions, provide additional information, or listen to suggestions.

1. Contact by Email

If you need assistance, our customer service team is always ready to help. You can contact us at the following email address:

This channel is available to answer questions about our products, inquire about orders, payments, returns, exchanges, or any other matter related to our services. Our team strives to respond to all requests within 24 business hours, ensuring fast and effective service.

2. Opening Hours

Our opening hours are as follows:

  • Monday to Friday: 9:00 am to 6:00 pm
  • Saturdays, Sundays and Holidays: Closed

While our staff is available during these hours, we always strive to respond to all emails as quickly as possible in order to provide the best support to our customers.

3. Other Forms of Contact

In addition to email contact, we have other forms of communication for you to choose the one that best suits your needs:

  • Contact Form: Available in our customer service section of the website, where you can send your message directly to our team.
  • Social Media: We're present on major social media platforms, where you can also send us messages and interact with us. Our presence on social media ensures that, if you prefer this method of communication, you can count on fast and friendly support.

4. Personalized Assistance

We understand that, in certain cases, our customers may require more specialized assistance, such as business partnerships, supplies, or technical support. In these cases, please contact us directly via the email address provided, where our dedicated team will be ready to provide the necessary assistance and respond in a personalized manner to your specific needs.

We're committed to providing excellent, friendly, and efficient service. We're always available to help and ensure your shopping experience is the best possible.